Over the summer, the iSight in my MacBook Pro stopped working. The system profiler failed to report its very existence, which prompted me to go to the Apple store for a fix. The Geniuses quickly determined that my laptop needed a new display, since the iSight is inseparably connected to it. So the replaced my display. This didn’t fix the problem, however, so they Geniuses quickly determined that I also needed a new logic board (that’s proprietary Mac-speak for mainboard) as well as a new “left IO board” (that’s proprietary Mac-speak for something that only Macs seem to have). They replaced all of these components, with about a week left in my warranty, for free — thus giving me roughly 1/2 of a new laptop.
2 months later, more trouble: the laptop would now power itself off within a minute of booting, regardless of how it was begin powered. The Geniuses agreed to look at my laptop, and decided that it was plausible that it was their fault — a conclusion that they arrived at on their own, without me needing to point it out in a loud voice. They also concluded that, since it was possibly their fault, they would shoulder the blame. When they returned from the back room, they had a new, solid-body MacBook Pro in their hands to give me, gratis, for my troubles.
So basically, yes, I am a Mac. When I had these types of issues on my Toshiba, Toshiba’s response (in a hard-to-understand accent from a call center in the Far East) was that it was my fault for owning a Toshiba. Bzzz, wrong answer.
So Sorry, Bill, I’m a Mac. While I generally like the Pacific Northwest about 450 times as much as California, I have to say that unfortunately, no good hardware manufacturers ship with your software.
But for what it’s worth, it’s not all sunshine and roses: my previous MacBook Pro was the “middle of the road” line, and they replaced with the “low end.” And while my previous MacBook Pro had a wonderful Atheros WiFi chip, this one has a shoddy Broadcom. And neither will boot Linux from a USB Flash drive, unlike every other decent computer on earth.
But it’s OK, I’ll overlook these deficiencies, since I’m still pretty sure that this was a good customer experience — even if it was predicated on an otherwise intolerable hardware failure rate. So long as they make good on replacing broken equipment, I think I’ll remain a Mac.